Position Summary:

The Inside Sales Representative is responsible for achieving revenue generation and gross profit margin by implementing sales plans with new and existing accounts using the telephone and internet primarily.  The ISRs mission is to drive demand and revenue around SEDs core business by driving specific sales programs, outbound calling, and prospecting to grow SEDs market share and footprint extension.

The ISR will build direct relationships with clients and work closely with and leverage the selected channel partners to maximize revenue opportunities within assigned accounts. The Inside Sales Representative is responsible for the performance of all sales activities for assigned accounts.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Executing sales strategy and performing inside sales activities, including:
  • Maintains sales volume, product mix, inventory levels and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  • Meets or exceeds activity metrics for outbound calls, appointments set, opportunities added, and prospecting time.
  • Lead Generation and Qualifying Leads
  • Dormant user and account reactivation
  • Handles inbound sales lead calls to convert calls into sales.
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained. Overcomes technical and business objections of prospective customers.
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
  • Coordinates customer product demonstrations and training.

• Maintain a database of customers and qualified leads/prospects through referrals, telephone canvassing, email, and networking. Maintains accurate records of all sales and prospecting activities including sales calls, presentations, completed transactions, and follow-up activities.
• Assists in the implementation of directed marketing plans as needed.
• Responsible for sourcing and developing customer relationships and referrals.
• Responsible for identifying and building effective methodologies with customers that maximize revenue and ensure a high level of customer satisfaction.
  • Respect prospect and customer communication preferences including requests for restrictions on the type and frequency of contact.
  • Plan and schedule visits to existing accounts and to prospect new leads as appropriate.

• Maintain professional internal and external relationships that meet SEDs Core Values and Customer Relations Philosophy.
  • Work to achieve customer satisfaction, revenue generation, and long-term account goals in line with company vision and values
  • Maintain knowledge of SED operations, pricing, purchasing and decision making processes
  • Sells consultatively and makes recommendations to prospects and customers of the various solutions SED offers to complement their business needs and solve issues.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Proactively establish and maintain effective working team relationships with all support departments.

• Read emails from credit, marketing and purchasing and maintain files of all current price sheets and promotions. 
• Attend all product training sessions held. 
• As assigned, represent company at trade shows and events to promote products.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Performs other duties as assigned

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

• Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

• Sales Skills - Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.

• Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.